Thursday, October 11, 2007
Online Surveys... useful, but also kinda annoying in that telemarketer way
I can definitely see the purpose of the online survey, especially when it comes to reaching potential library patrons. However, I can also see how it would be difficult to get people to participate/respond. I'm thinking of times that I go to website to check something- for example airline prices- and I get a popup asking me to fill out a customer service related survey. I always decline. I suppose an incentive would help?
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2 comments:
Hi Mary,
I agree with you about online surveys being kind of annoying - but not as annoying as telemarketers. It's much easier to decline or close the window than to try and get that telemarketer off the phone without raising my blood pressure!
Incentives are always helpful - but not always practical in an online environment. If there is something compelling about the reason for the survey - cutting back hours or increasing funding - you may get more responses. I think people are inclined to complete surveys about something that's important to them. - at least that's what I do.
Keep on Playing!
Jean
I just got a chuckle out of this post's title...we all knew what you meant immediately.
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